Slack has added new integrations with Salesforce’s customer relationship management (CRM) and customer service apps, part of its ongoing push to bolster connections with other “best of breed” cloud apps.
The integrations are aimed at enabling better information-sharing between Salesforce and the team collaboration app, which now has 12 million daily active users. Slack now lets users search and preview Salesforce Sales Cloud and Service Cloud records such as accounts and opportunities in app by using a slash command to pull up details.
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from Computerworld https://ift.tt/2MRBOOW