Coal-fired power plant beyond a fence.

Enlarge / The Intermountain Power Project plant stands in Delta, Utah, U.S., on Wednesday, May 24, 2017. The largest coal-fired power plant in Utah plans to shutters its facility by 2025 as the company’s largest customer base, Southern California municipalities, move towards regulations limiting coal-fueled electricity. (credit: George Frey/Bloomberg via Getty Images)

This week, Mitsubishi Hitachi Power Systems (MHPS) announced that it planned to build the world’s first one-gigawatt (GW) energy storage network. The Mitsubishi and Hitachi joint-venture said the storage network would incorporate several different kinds of energy storage, including renewable hydrogen, Compressed Air Energy Storage, flow batteries, and solid oxide fuel cells.

MHPS has only said that it will be able to deliver 1 GW of power, but it did not specify how the project will be rated in terms of gigawatt-hours.

The project appears to center around an advanced natural gas turbine that will be able to burn renewable hydrogen as well. “MHPS has developed gas turbine technology that enables a mixture of renewable hydrogen and natural gas to produce power with even lower carbon emissions,” a press release from the joint venture states. That gas turbine technology will eventually be upgraded, “to use 100 percent renewable hydrogen as a fuel source, which will allow gas turbines to produce electricity with zero carbon emissions.”

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from Biz & IT – Ars Technica

Microsoft practically begs Windows users to fix wormable BlueKeep flaw

Enlarge (credit: Smabs Sputzer (1956-2017))

Microsoft security officials say they are confident an exploit exists for BlueKeep, the recently patched vulnerability that has the potential to trigger self-replicating attacks as destructive as the 2017 WannaCry attack that shut down computers all over the world.

In a Blog post published late Thursday night, members of the Microsoft Security Response Center cited findings published Tuesday by Errata Security CEO Rob Graham that almost 1 million Internet-connected computers remain vulnerable to the attacks. That indicates those machines have yet to install an update Microsoft issued two weeks ago patching against the so-called BlueKeep vulnerability, which is formally tracked as CVE-2019-0708. The exploits can reliably execute malicious code with no interaction on the part of an end user. The severity prompted Microsoft to take the unusual step of issuing patches for Windows 2003, XP, and Vista, which haven’t been supported in four, five, and two years, respectively.

Thursday’s post warned, once again, that the inaction could trigger another worm of the magnitude of WannaCry, which caused hospitals to turn away patients and paralyzed banks, shipping docks, and transportation hubs around the world. In Thursday’s post MSRC officials wrote:

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from Biz & IT – Ars Technica

Best Ways To Encourage Users To Review Your Mobile App

As per the recent statistics, both Google Play Store and Apple Play Store have more than two million applications each and with every day passing this number will keep on increasing. Having sites that will always outrank the position of your app on the Google search, is an ever-growing concern for companies and brands out […]

The post Best Ways to Encourage Users to Review Your Mobile App appeared first on ReadWrite.

from ReadWrite

ममता और बीजेपी के बीच सियासी जंग छिड़ी हुई है। ममता ने टीएमसी कार्यकर्ताओं को निर्देश दिया है कि वे बीजेपी द्वारा कब्जाए गए टीएमसी दफ्तरों को फिर से हासिल करें।

from India News: इंडिया न्यूज़, India News in Hindi, भारत समाचार, Bharat Samachar, Bharat News in Hindi

We’ve all heard of them. And if you’re lucky, you’ve been a part of one: the standout team with effortless flow in the workplace. This team appears to have an extrasensory quality to their group dynamic that makes no task impossible.

Whether it’s a team of 4 or 400, group dynamics matters. Unless you’re a lone entrepreneur, you have a team at play in your business. And when your employees work well together, they are more likely to work harder and stick around.

Achieving great group dynamics depends on each member investing in the success of the team and contributing in a relevant and useful way. A 2019 study from New York University found people who are naturally attuned to others’ emotions are better able to judge how well small groups perform together.

Fully understanding group dynamics and hiring with them in mind ensures you build and maintain a happy, productive, power-house team. To build a better group dynamic in your organization, focus on these aspects during the hiring process:

Determine emotional intelligence

Emotional intelligence is defined as the ability to identify and manage one’s own emotions, as well as the feelings of others. Employees with high emotional intelligence (EI) are worth their weight in gold.

The top EI skills to seek out during the hiring process are:

  • emotional awareness
  • the ability to harness emotions and apply them to tasks
  • the ability to manage emotions, both one’s own or, when necessary, to shift group emotions

Test the emotional intelligence of your applicants by asking situational questions during the interview. How did they handle an unethical situation at work? What happened when they had to deal with a conflict with a supervisor?

When top candidates describe these experiences, they should be able to elaborate and give you the full-picture view. Be sure to dive in with follow-up questions to get a thorough grasp of their perspective. Choose scenarios that candidates are likely to face if you hired them. For different roles, EI requirements will vary.

Because the specific needs of each role impact which emotional intelligence traits should be emphasized, the assessment of those factors is equally important to consider. Employing one-way video interviews instead of phone interviews early in the screening process allows you to pay special attention to your candidates’ reactions and body language. This is especially important when seeking out high emotional intelligence.

Emotional intelligence is the ability to identify and manage one’s own emotions, as well as the emotions of others.
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Consider social sensitivity

Social skills are critical to a healthy group dynamic. Social sensitivity is the proficiency of an individual to identify, perceive, and understand cues and contexts in social interactions. It’s also about being socially respectful to others. Having high levels of social sensitivity makes someone more likable and successful in all relationships.

Screen for social sensitivity during your hiring process by bringing in top candidates for job auditions. This new hiring trend is a nice option for vetting candidates for highly-collaborative roles. Bring in candidates for a day of work with their potential co-workers. Rather than tackling a big project during that time, have them sit in on a team brainstorming session.

Hone in on what candidates say and how they say it. Are they considerate of others’ ideas? Are they willing to speak up? Do they seem to seek the spotlight?

Ideas aren’t the goal of this audition. Assess how each individual candidate gels with the current team and observe communication and reactions. And don’t forget to let the current employees weigh in during the process.

Gauge the social sensitivity of candidates by teaming them up with current employees for a job audition.
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Incorporate potential team members in the interview process

When it comes to hiring for group dynamics, the real MVPs of the interview process are the employees who would be teamed up with the new hire. Make your interview process as collaborative as possible. Start by drafting interview questions as a team, as well as determining a list of skills and qualifications required to ensure the new hire would be invaluable to the current team dynamics.

This is also a great opportunity to explore video interviews. They are the perfect way to boost collaboration in the hiring process. If you can’t gather as a group to watch, team members can review recorded live interviews on their own time and take notes or make comments on each candidate.

Establishing a collaborative hiring process that focuses on seeking out emotional intelligence and social sensitivity is sure to create a powerful group dynamic within your organization.

Achieve your hiring goals by properly implementing video interviewing in your hiring process.

from Human Resources Blog – Spark Hire

Your customer service employees are your front line. They must help, inspire, connect, and act as a reflection of your company values. But you can only provide top notch customer service with the right individuals in place.

Excellent customer service starts with outstanding hires. Making good customer service hires isn’t just about attracting qualified, competent applicants — it also means establishing a hiring process to assess the necessary traits for customer service success.

We asked experts in various industries to share their customer service hiring knowledge with us. Here’s what to look for when hiring a first-time customer service employee and how to identify those traits during the hiring process:

Patient personalities always prevail

Jeremy OngTraits that I look for are patience, communication skills, high emotional intelligence, jovial personality, and creative problem-solving. In our business, customer service is not just about providing solutions to a customer’s problem. The main part of the job involves dealing with our customer’s emotions, making sure their problem is fixed and they are well taken care of. We want to instill excellence when it comes to customer happiness.

In terms of the hiring process, in the first stage, we usually conduct a Q&A to better gauge their personality — because a likable and patient personality plays a huge role when it comes to customer service. We provide mock customer service tests from our existing sample of customer interactions to evoke problem-solving scenarios to gauge their problem-solving skills under pressure, as well.

Jeremy Ong, founder of HUSTLR

Being likable and patient plays a huge role in #customerservice. Mock customer service tests can reveal these #traits.
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Self-awareness equates to coachability

Patrick PitmanThe most essential trait of a great customer service employee is self-awareness, not empathy. With evident self-awareness, an employee is more coachable. They are not going to get it right all the time. However, if they can listen to feedback, evaluate themselves in hindsight, and separate themselves from their performance in one customer interaction or another, there’s opportunity for growth into excellent customer service delivery.

Ask applicants to describe situations specifically in his or her past. Invite the telling of stories and notice where they place themselves in that story. Are they the hero? The victim? What do they emphasize as the lesson? Self awareness should manifest in their capacity to see their own role, their own contribution in all its good and bad parts. Do they recognize something in which they could improve, or is it a story of injustice or survival?

We pair this with a personality test, preferring those inspired by Jung. Then we invite the applicant to comment on what the personality test reveals, how much of it surprises them or seems off.  When combined with stories from the past, this yields a fruitful interview, whether in video interview or in-person interview format so the facial expressions are clear.

Patrick Pittman, president of E-Business Coach, Inc.

#Self-awareness is a more important trait than empathy in #customerservice roles because it reveals coachability.
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Creativity is essential for problem-solving

Dave MunsonCustomer service is our strongest suit. It’s what keeps our customers coming back for more. And that’s because we hire exactly the right people for the job. One Christmas season, we had just over one thousand applications to be a seasonal customer service representative. We hired 11 of them, not based on their experience, but based on their personality — each one was amazing.

We look for two things. First, we look for people who truly love people. Second, we look for creative problem-solvers. In the application process, we ask questions for creative problem solving such as what they would do with a pencil. If they say they can write with it or it’s good for holding paper down on a desk — that’s a no-go. If they say you can use a pencil to poke an attacker in the eye, stir coffee, kill bugs, clean out cracks in a bench, spread peanut butter, play pencil wars, start a fire, spear a fish or use as an axle for a toy car, then we know we have our person.

Dave Munson, founder and CEO of Saddleback Leather Co.

Look for people who truly love people and who are creative #problem-solvers.
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Passion for the product is essential

Tommy ChanWe found great success with our first customer service hires who are passionate about our space (blockchain/cryptocurrencies). They are people who really try to understand the space and thus have a deeper understanding about the industry.

To assess their passions, ask candidates about their interests or what they do in their free time. Our greatest customer service hires encompass some elements of the different verticals that our company is in. If they read a lot of related articles in the free time, it shows that they genuinely care about the space.

The best approach we’ve found for hiring is to reach out to the users in our platform. We

have a weekly email digest that we send, and we include a small section on the bottom when we are hiring for a role. The best candidates that we’ve seen have come from our users. So leverage your existing customer base for customer service roles!

Tommy Chan,  co-founder of AltCoin Fantasy

The best customer service hires are #passionate about the space.
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A can-do attitude is key

Deborah SweeneyFirst-time customer service employees should possess a can-do attitude and have a positive, enthusiastic disposition. Many customer service roles require interacting with customers, whether it’s over the phone or in person, and a good attitude is a must. Customer service employees must be willing to listen, understand, and see situations from the customer’s perspective. Whenever a customer is upset, it’s easy for them to get emotional and it’s important that reps stay patient with them.

For example, a candidate who formerly worked at a cafe might describe an instance where a customer arrived for a pick-up order that is still not ready. The customer might have been upset during this time, and the candidate may have simply apologized for the error and offered them a complimentary drink or dessert item while they waited. This seemingly simple solution gives us greater insight into how these applicants approach and handle difficult situations with grace.

Deborah Sweeney, CEO of

Customer service hires should always have a #can-do attitude.
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the go-to guide for perfect interview questions

from Human Resources Blog – Spark Hire

प्रधानमंत्री नरेंद्र मोदी के खिलाफ अभद्र भाषा का इस्तेमाल करने वाले सूरत के एक ट्रैफिक कॉन्स्टेबल को निलंबित कर दिया गया है। कॉन्स्टेबल की एक व्यक्ति से बहस भी हो गई थी।

from India News: इंडिया न्यूज़, India News in Hindi, भारत समाचार, Bharat Samachar, Bharat News in Hindi

If you’re looking for a 4K HDR TV with smarts, there’s no shortage of options. But this is the best one you’ll find today: Best Buy is selling a 55-inch Sharp 4K TV with HDR and Roku TV built in for $300, good for $150 off its $450 list price.

This HDR-compatible LED smart TV features a 2160p resolution to view content in 4K and Ultra HD. Three HDMI ports and one USB port allow you to connect other devices, while 178-degree viewing angles mean that even people relegated to the dreaded end-of-couch viewing corner will have a clear view on the onscreen action. In addition, you can connect this TV to other devices to add voice control with Alexa or Google Assistant. For apps and services, it has Roku TV built in, so you won’t need to buy a separate streaming box. With broad compatibility with a huge lineup of streaming services, Roku brings all-in-one content access to your TV, with a user-friendly menu screen and a simple, handy remote making it easy to navigate through all your movies and shows.

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from Macworld

​​रक्षा सचिव संजय मित्रा को शुक्रवार को सेवा में 3 महीने का विस्तार दिया गया है। पश्चिम बंगाल काडर के 1982 बैच के आईएएस अधिकारी मित्रा ने 2 वर्ष के कार्यकाल के लिए 24 मई, 2017 को रक्षा सचिव के रूप में पदभार संभाला था।

from India News: इंडिया न्यूज़, India News in Hindi, भारत समाचार, Bharat Samachar, Bharat News in Hindi

China on Friday said it would release a blacklist of “unreliable” foreign companies and individuals, hitting back after the United States targeted telecom giant Huawei in their escalating trade war.

from Business News: Latest News on Business, Stock Markets, Financial News, India Business & World Business News